Delivery Information

We aim to dispatch all orders within 2-3 working days.

You will receive an email confirming your order has been dispatched once it has been collected by Royal Mail. If you choose to use one of our tracked services for your order, this email will also contain your tracking number.

  You may choose your preferred delivery method at checkout – 

Standard services

Royal Mail First Class Delivery – £3.50 – Standard first class post (no text/email notification) – takes approx 1-2 days from dispatch

PLEASE ENSURE YOUR DELIVERY ADDRESS AND EMAIL DETAILS ON YOUR PAYPAL ACCOUNT ARE UP TO DATE AND ACCURATE.  UPDATE EMAILS ARE SENT AUTOMATICALLY BY OUR ORDER SYSTEM TO THE EMAIL ADDRESS ON THE ORDER, SO IF IT IS OUT OF DATE OR INCORRECT, YOU WILL NOT RECEIVE THEM.

PARCELS WILL BE SENT TO THE ‘DELIVERY ADDRESS’ ON YOUR ORDER.  WE CANNOT BE HELD RESPONSIBLE FOR LOST PARCELS IF SENT TO THE WRONG ADDRESS DUE TO INCORRECT DETAILS BEING GIVEN.

                                                                      

Delivery to BFPO Addresses:

Write the address clearly in capital letters, keeping exactly to the format for the role of the person you’re posting to. Write a return address on the back of the mail. Use a BFPO postcode if you’re ordering goods online, or a BFPO number for anything else.

ADDRESS FORMAT:

Address format for service personnel

SERVICE NUMBER, RANK and NAME 
UNIT or REGIMENT 
OPERATION or LOCATION NAME (if applicable) 
BFPO number 

Address format for family

Use this format if the item is for a dependant of a serving member of HM Forces.

NAME OF DEPENDANT 
C/O SERVICE NUMBER, RANK and NAME 
UNIT or REGIMENT 
OPERATION or LOCATION NAME (if applicable) 
BFPO number 

Address format for non-service personnel

Use this format if the item is for an employee of the Ministry of Defence (MOD), or another official organisation, who’s entitled to use BFPO.

STAFF NUMBER (if available) 
NAME 
UNIT/DEPARTMENT (school name) 
LOCATION NAME (if applicable) 
BFPO number 

  We do not currently ship outside the UK